Punjab Prison
Complaint Management System
We implemented a Complaint Management System for
Punjab Prisons,
integrating PBX Call Center, CRM, networking, and secure application access to
streamline complaint handling and reporting.
Key Highlights
-
Prisoner calling with biometric authentication, secure video calls, threat
analysis, and real time monitoring.
- Biometric based resolution processes with integrated identity
management.
- Call credit handling with financial module, PBX reports, CDR, and hard
phone integration.
- Online learning, digital content, smart analytics for student progress.
- Interactive dashboards with dynamic roles, rights, and controls.
Delivered Solution
-
Designed and implemented a custom CRM integrated with PBX and
biometric identification.
- Developed a centralized web application for streamlined complaint
handling with biometric verification.