Punjab Prison

Complaint Management System

We implemented a Complaint Management System for Punjab Prisons, integrating PBX Call Center, CRM, networking, and secure application access to streamline complaint handling and reporting.

Key Highlights
  • Prisoner calling with biometric authentication, secure video calls, threat analysis, and real time monitoring.
  • Biometric based resolution processes with integrated identity management.
  • Call credit handling with financial module, PBX reports, CDR, and hard phone integration.
  • Online learning, digital content, smart analytics for student progress.
  • Interactive dashboards with dynamic roles, rights, and controls.
Delivered Solution
  • Designed and implemented a custom CRM integrated with PBX and biometric identification.
  • Developed a centralized web application for streamlined complaint handling with biometric verification.

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