s Global Connect Synergy

NH&MP

130 Helpline & Emergency Response Center

We successfully delivered an advanced Call Center with an integrated CRM solution for the 130 Helpline & Emergency Response Center – NH&MP, supported by robust networking and application access.

Key Highlights
  • Integrated CRM with auto pop up, transfer, conference & outbound calls.
  • Real time caller GEO tracking with auto assignment of emergency/ patrolling vehicles and map overlay.
  • SMS Notifications for callers & patrolling officers with ticket updates & ratings.
  • Interactive Dashboards with multi model advanced analytics CDR & PBX reports embedded within applications.
  • Soft Phones Integrated with Hard Phones and centralized web application access.

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