Punjab Prison
Punjab Prison
PCO Call Shop
We deployed Call Center and CRM Solution for PCO Call Shop – Punjab Prisons, enabling secure and efficient communication with integrated networking and application access.
Key Highlights
- Integrated Complaints System with auto call pop up.
- SMS Notifications to callers and complaint officers.
- Hidden Identity Feature for secure communication.
- Integrated Soft & Hard Phones within the application.
- Real Time PBX Reports, CDR & Interactive Dashboards.
- Online learning, digital content, smart analytics for student progress.
- Dynamic Roles & Rights Management.
Resolution
- Developed & designed a CRM integrated with PBX.
- Created a web application integrated with PBX for centralized operations.
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